Your clients book their appointment with you for a soothing and relaxing spa experience. And your job as an Esty is to give them just that. There are simple ways to set the mood in your treatment room, and it starts with more than just a single candle. You have to indulge all their senses for a complete and utterly relaxing experience. We’re talking about their Sight, Touch, Sound, Smell, and Taste.
SENSE OF SIGHT
- Dim lights. When the lighting is dim, it reminds our body to relax and wind down, subconsciously allowing clients to sit back, take a breath and be in the moment.
- Get rid of clutter. The room can be spotless, but it becomes distracting if there are numerous knick-knacks or personal photos. Your clients stepped foot into a treatment room, not as a guest in your home. Stick to the basics.
- Spotless room. Everyone should automatically want to work in a pristine environment. Still, if towels are brimming over a hamper, there is a full trash can, unmade bedding, or even your handbag and keys are laying out, it can make a skilled Esty seem unprofessional. Keep your room clean and smelling fresh.
SENSE OF TOUCH
- A fluffy (white) robe. A comfortable robe isn’t a must, but it indeed is enjoyable! If providing your clients with robes, look for those that are quick-drying and durable.
- Crisp bedding. Nothing feels better when you’re ready for bed and slide into clean, crisp sheets. This is the experience you want your clients to have when they lay down in your treatment room under the covers.
- Bed warmer. A bed warmer is an excellent touch as it promotes relaxation, soothes muscles, and keeps your client warm and cozy. Warmers that allow the client to choose the desired setting are the best, as you can personalize the experience specifically for them.
SENSE OF SOUND
- Have options available. (ie. nature sounds, spa music, classical, etc.)
- Suggest your client silence their phone. Have them sit back and relax without interruption (and make sure yours is off, too!)
“SCENTS” OF SMELL
- Candles (Flame or Faux). Whether flame or faux, don’t overdo it with the scents, especially if using a diffuser or essential oils used alone.
- A diffuser with essential oils. Quality essential oils each have their aromatherapy benefits that can ease headaches, promote relaxation, calmness, boost your mood, etc., as it gently mists the aroma into the room.
- Aromatherapy. The use of essential oils are commonly used when practicing aromatherapy. Good for your mind, body, and soul, there are oils for everything. Lavender= stress, Rose= mood, Lemongrass= uplifting.
*Keep in mind there is too much of a good thing, and some clients aren’t the fondest of (or are allergic to) strong fragrances.
SENSE OF TASTE
- ‘Spa’ Water. A favorite for many, and with so many variations, there is something for everyone. Cucumber and mint are always a popular option!
- Keep individually wrapped mints. Have a dish available for easy access for your client and you (especially in a small treatment room!)
There are so many simple ways to set the mood in the treatment room. Before every client, make sure the suite looks clean, inviting, and soothing, giving them the best experience. Your clients have busy lives, and whether it’s a workaholic needing to unwind weekly, or a single mom just needing to get pampered once in a blue moon, your treatment room should be their sanctuary, and hopefully their ‘happy place’ where they escape from the stresses of everyday life.